Refund & Cancellation Policy

Effective date: 1 August 2026

This policy applies to paid advisory work with Prog Enterprise. It does not cover goods retail, software licences, or shipping — we do not sell those. Your signed engagement letter prevails if it sets different commercial terms for a specific project.

Eligibility overview

Refunds depend on the offer type, how much work has started, and the notice you give. Complimentary discovery calls carry no fee and no refund discussion.

Strategic Growth Advisory (monthly retainer)

• Invoiced monthly in advance
• Cancel with written notice of at least 30 days before the next billing date
• Fees for months already commenced are non-refundable once work in that month has begun
• If you cancel before a month starts and within the notice period, that month’s invoice is not charged
• Partial-month refunds are not provided for convenience cancellations mid-month

Growth Diagnostic and Market Expansion Counsel (project fees)

• A commencement deposit (typically 30%) is required to reserve start dates and begin discovery
• If you cancel more than 14 days before the agreed kick-off, the deposit is refundable minus any third-party costs already incurred at your request (for example, venue hire)
• If you cancel within 14 days of kick-off, the deposit is non-refundable
• After kick-off, fees reflect work performed. Unused portions of the project fee may be partially refunded only where we agree in writing that remaining stages will not proceed and little preparation for those stages has occurred
• Work already delivered (interviews completed, analysis drafted, workshops held) is charged in full

Leadership Alignment Sessions

• Facilitation days may be rescheduled once without fee if you give at least 10 business days’ notice
• Cancellations inside 10 business days forfeit 50% of the day fee unless we can fill the date with another client
• No-shows on the scheduled day are charged in full
• Preparation fees already incurred (participant pre-calls, materials) remain payable

Deposits

Deposits secure diary time and cover early preparation. They are applied against the final invoice when the engagement proceeds. Non-refundable deposit situations are described above.

Work already started

Once interviews, financial review, or facilitation preparation has begun, refunds exclude the value of that work at our standard rates, even if you later decide not to continue.

Materials and third-party costs

Printed materials, venue hire, and travel booked at your request are non-refundable once purchased, except where a supplier refunds us — in which case we pass that refund through.

Refund process and timing

Email info@prog-enterprise.digital with your engagement reference and reason. We confirm eligibility within five business days. Approved refunds are returned via the original payment method within 10 business days of approval.

Rescheduling versus cancellation

We prefer rescheduling where diaries allow. Rescheduling outside the notice windows above may be treated as cancellation for fee purposes.

Exceptions

Nothing in this policy limits non-excludable rights under New Zealand consumer law where those rights apply to your situation. Business-to-business advisory engagements are typically commercial contracts; discuss any concern with us early so we can resolve issues without formal dispute.

Contact for refund requests: info@prog-enterprise.digital / +64 9 555 2140 / Level 8, 125 Queen Street, Auckland 1010.